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Usage, invoices and payment

Let owners reconcile charges with accepted quantities and agreed billing rules.

Inputs and starting conditions

Usage summaries, acceptance references, billable rule/version, invoices/payments and approved adjustments.

Workflow and control gates

  1. 01Inspect usage
  2. 02Match acceptance
  3. 03Inspect billable lineage
  4. 04Check invoice
  5. 05Pay / dispute

Accepted and billable are distinct; accepted work may be excluded contractually. VI uses dot thousands/comma decimals; EN uses comma thousands/dot decimals.

Exceptions and recovery

Unmatched charges, duplicate retry billing or delayed payment status require reconciliation, preserving invoices and adjustment history.

Roles, outputs and states

ResponsibilitiesEvidence and states
Customers inspect; billing explains; authorized approvers approve adjustments/refunds; finance updates payment status.Usage → acceptance → billable → invoice lineage, payment references and dispute receipts. States: issued / outstanding / paid / disputed according to records.

Scenario and acceptance criteria

ILLUSTRATIVE SCENARIO

A cost line references unaccepted usage; reconcile under the contract and raise an item-specific dispute.

Complete only when

Costs retain unit, period, usage source and adjustment decisions.

Interfaces for this workflow

Start with a verifiable scope.

Agree record classes, quality criteria, permissions and evidence before scaling.

Plan assessment

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Enlarged source image

Illustrative source image; displayed values are not service commitments.