Mobile-ID · Evidence-based trust
Records glossaryContact
Trusted Records · Solutions

Service models and billing principles

Reconcile accepted quantities with contractual rules before billing instead of charging all processing attempts.

Inputs and starting conditions

Catalog/rate cards, quotes/SOW, subscriptions/entitlements, metering, QC, acceptance and versioned billable rules.

Workflow and control gates

  1. 01Agree units / scope
  2. 02Meter usage
  3. 03Reconcile exclusions
  4. 04Acceptance → billable
  5. 05Invoice / payment

Units may cover pages, records, storage or services as contracted. Retry/rescan/duplicate exclusions follow agreed rules. No verified price list or fee rate is provided.

Exceptions and recovery

Overages, duplicate metering, overdue invoices or disputes retain lineage and approved adjustments. Restricted service modes must define export/preservation rights contractually; they do not authorize deletion.

Roles, outputs and states

ResponsibilitiesEvidence and states
Commercial teams configure rate cards; operations confirm usage; owners accept outputs; billing reconciles/invoices; approvers handle disputes/refunds.Accepted-to-billable lineage, rule/version, reconciliation, invoices/payments and dispute receipts. States: measured → reconciled → accepted → billable → invoiced.

Scenario and acceptance criteria

ILLUSTRATIVE SCENARIO

A station error creates rescan usage; reconcile it with billing units and exclusions before charging.

Complete only when

Usage, accepted portions and billable items can be reconciled.

Interfaces for this workflow

From volume to invoice

Phased, deposit, project or recurring arrangements are contractual. Separate scanned, QC-approved, accepted and billable volumes; retries/rescans/provider faults do not automatically create charges. Partial acceptance sends only approved items to reconciliation. No approved price list or invoice-issuance time is supplied.

Start with a verifiable scope.

Agree record classes, quality criteria, permissions and evidence before scaling.

Plan assessment

Search Trusted Records

Enlarged source image

Illustrative source image; displayed values are not service commitments.