A user needs access support; submit a redacted description without sensitive records through the website form.
Trusted Records · Platform
Controlled customer support
Customers track requests and authorize the scope/duration of support access.
Inputs and starting conditions
Support requests, related records/projects, purposes, requested permissions and session duration.
Workflow and control gates
- 01Submit request
- 02Review support access
- 03Approve / deny
- 04Track actions
- 05Revoke and confirm
Do not grant whole-tenant access to solve a single-record issue. Approvers need authority over the relevant scope; expiry/revocation must stop further access.
Exceptions and recovery
Excessive scope, expired access or inappropriate actions trigger denial/revocation, incident reporting where needed and retained audit.
Roles, outputs and states
| Responsibilities | Evidence and states |
|---|---|
| Owners approve; support acts within scope; security/audit inspect access; project administrators track resolution. | Request/status, approval scope/expiry, delegated-session audit, revocation and closure receipts. States: requested → approved / denied → active → expired / revoked. |
Scenario and acceptance criteria
Complete only when
Requests have a contact, scope and status; opening email is not reported as submission.
Interfaces for this workflow
Integration handoff
End-to-end integration workflows
Connect technical states to business decisions instead of merely listing endpoints.
Read detailsOpenAPI and Swagger Reference
The proposed contract is rendered from one local specification; no network Try-It or real credentials.
Read detailsErrors and next actions
A consistent error envelope guides recovery without disclosing sensitive data.
Read detailsContinue the workflow
Support, incidents and change
Track issues through remediation evidence and closure with time-limited support access.
Read detailsTwo journeys, one records lifecycle
Connect paper and born-digital records through persistent identifiers, policies and evidence.
Read detailsIntegration quickstart
Exercise ingest → job tracking → registration → verification with synthetic data.
Read detailsStart with a verifiable scope.
Agree record classes, quality criteria, permissions and evidence before scaling.
Plan assessment